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The Nordstrom Way: Second Edition: The …

Web17 de nov. de 2016 · The Nordstrom Way to Customer Service Excellence by Robert Spector is a book about great customer service. And if you are interested in learning about customer service, and looking for good examples, this book delivers. Service orientation is one of the 10 skills needed for future jobs. If you’re interested in: WebThe Nordstrom Way is to focus solely and exclusively on doing whatever it takes to create a satisfie d customer. The underlying philosophy and culture of the Nordstrom Way is disarmingly simple: Use your own initi ative to provide customers with exceptional levels of … dutch swords

The Nordstrom Way to Customer Experience Excellence, 3rd Edition

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